Refund Policy – CaveBoost

At CaveBoost, we are committed to delivering the highest level of satisfaction. While our services are designed to meet your expectations, we understand that certain situations may warrant a refund request.

1. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

  • The service has not yet started – You are eligible for a full refund.

  • The service has partially started but remains incomplete – You may be eligible for a partial refund, based on the work completed.

2. Non-Refundable Situations

Refunds are not available in the following cases:

  • The service was successfully completed.

  • The customer violated the Terms of Service (e.g., logging into the account during a piloted boost).

  • Delays caused by game-side issues, such as server outages, maintenance, or updates beyond our control.

3. How to Request a Refund

If you believe you qualify for a refund:

  • The fastest and most effective way to reach us is through our
    Discord Server or Live Chat on our website.
  • Alternatively, if needed, you can also email us at contact@caveboost.com with your order number and the reason for your request.

We aim to respond promptly and will process eligible refunds within 5–7 business days.